We are not like other outlets. We offer a vulcano of fashion that is given new life through creative, innovative and editorial-inspired context and styling in our images, videos and inspiration materials. We hope you like it ♥

At the same time, we always offer 20-80% lower prices. This is so that garments from various premium brands, previous seasons from showrooms, overstocks and sample collections - will now get a second chance in your wardrobe.

The result? Fresh looks at fantastic prices. For those who like bargains and a little something extra, simply put.

We compensate for all carbon dioxide emissions that occur during deliveries to and from Green Ladies.

Your order will be sent to the DHL Agent / Delivery Point that you specify when ordering. When the package is available for collection, an email with information about the serial number will be sent to the email address specified when ordering. When collecting the shipment, a valid ID document must be presented. Normal delivery time is 2 - 3 working days from the time the order is confirmed via email. When your order has been sent, you will receive an email to the email address specified. The package should then reach you within 2 working days, if this is not the case, we ask you to contact customer service.

Packages that have not been collected within the specified time will be returned and the customer will be charged a fee of 150 SEK for administration, shipping, return shipping and handling costs. Unclaimed packages are not covered by the right of withdrawal.

Open Buy

You have 14 days to return an item, provided that the product is unused, in its original condition and in its original packaging. If you use our return process in connection with exercising your right of withdrawal & open purchase, the return cost is currently 79 SEK.

We do not accept returns of swimwear and underwear due to hygiene factors.

Digital returns

To make a return, you must first register your return digitally via email. The customer is responsible for the return cost of 79 SEK, which includes both return shipping and return handling. You do this by emailing hej@greenladies.se from the email address used for your purchase and your order number. Your order number can be found in your order confirmation email or on your delivery note.

Once you have completed the steps in the digital return registration, Green Ladies will send you a return label via email within 24 hours. You need to print the label yourself and attach it to your package. If you do not use our digital return registration, we unfortunately have to charge an administrative fee of 99 SEK.

If you return your package without the return label we provide, Green Ladies is not responsible for any errors that may occur along the way, and it may take longer for the return to arrive and be processed.

Exercise of the right of withdrawal

You have the right to cancel your purchase within 14 days from the day you, or a person on your behalf, receives your order.

When returning an item, you are responsible for ensuring that it is properly packaged. Do not use the original packaging (such as a shoe box) as an outer carton — the item must be properly protected. If you use your own return label or a carrier other than the one we provide, you are responsible for the delivery and any costs.

Green Ladies takes no responsibility for packages that are not sent via our returns handling.

To enable a return, you need to be able to show a receipt or order confirmation.

Refunds for approved returns will be made within 30 days.

Requirements for approved returns

At Green Ladies you have 14 days to return or exchange the item from the date you received it.

For your return to be approved, the following requirements must be met:

For a return to be accepted, the product must be in unaltered and saleable condition. The product must not have been used more than necessary to determine its properties and function and must not have been washed or otherwise altered.

Seals must remain in place and be intact. In most cases, the seal is a pink label with a round greenladies logo, or just a greenladies logo.

All original labels and any original packaging (such as shoe boxes, sunglasses cases, hangers, dress and bag cases, etc.) must be present and in unaltered condition.

The product should be free of dirt, stains (including makeup and deodorant), pet hair, dust, and strong odors such as perfume, smoke, or sweat.

The product must be returned in undamaged original packaging, and with outer packaging that protects it during transport.

If the seal is removed or damaged, we cannot accept the return.



If the item does not meet the requirements for an approved return, we reserve the right to refuse the return. The option to have the item returned to you is available, in which case a shipping and handling fee of SEK 99 will be added. We will inform you before this happens.



Depreciation deduction

If a returned item does not meet the requirements for an approved return , but is deemed capable of being restored to a saleable condition, we reserve the right to make a deduction for depreciation or charge a reasonable fee for, for example, airing, cleaning and handling. This deduction or fee will be deducted from the refund.

Complaint

The Consumer Purchase Act gives you the right to complain about a product provided that the product was faulty at the time of delivery. If you receive a product that is faulty, we would like you to contact us as soon as possible. Please note that you must provide us with information about the fault within a reasonable time after you have discovered it.

By shopping at Green Ladies you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or share your information with third parties without a legal basis.

Green Ladies processes personal data in accordance with applicable law, including the EU General Data Protection Regulation. The data processed is personal data that you provide to us or that we have collected from you via www.greenladies.se

Green Ladies AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or campaign offers - to be able to adapt marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

What data do we store?

In order to handle your order and answer questions related to your order, we store your first and last name, address, telephone number, email address, IP address and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar mailings only take place with your consent.

What data is shared and for what purpose?

Payment - When you choose to pay by invoice, your personal data is saved with Klarna.

Carrier - In order to deliver your orders and complete our agreement, we must share specific information with the carrier. This includes your first and last name, as well as your address and contact information for delivery and delivery notification.

Newsletter - If you have chosen to subscribe to our newsletter, we use your first name, last name and email address.

Social Media – If you have chosen to follow us on social media, we use your username, first name, last name and email address.

The right to access & correction

You have the right to obtain extracts of all information we hold about you. Extracts are delivered electronically in a readable format. You have the right to ask us to update incorrect information or to supplement information that is incomplete.

You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained because we must comply with a legal obligation (for example, under the Accounting Act).

Data Protection Officer

Green Ladies AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

Right to file a complaint

If you are dissatisfied with how we have processed your personal data, you can also contact us using our contact details above. You also have the right to file a complaint regarding our processing of personal data to: Datainspektionen Box 8114 104 20 Stockholm datainspektionen@datainspektionen.se

In the event of disputes that we are unable to resolve, relating to matters other than the processing of your personal data, you can also use the online complaint platform available on the European Commission's website: http://ec.europa.eu/odr .

We reserve the right for any text or image errors on the website such as incorrect product descriptions, price information. We reserve the right to cancel orders with obvious incorrect prices.

Generally

Green Ladies is operated by Zynox Holding AB, with address August Barks Gata 25, 421 32 Västra Frölunda, Sweden. Our corporate registration number is 559202-0761.

We would love to hear from you if you have any questions or concerns! Feel free to contact us via email hej@greenladies.se

Payment

All prices listed on www.greenladies.se are in SEK and include VAT (25%). Fees apply for cancelled packages, express delivery and for packages not collected.

In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment and direct payment. This payment solution is called Klarna Checkout. By providing information at the checkout, you accept Klarna's terms and conditions. By clicking "Complete purchase", you accept our general terms and conditions. Klarna Checkout presents certain information to you as soon as you are identified. The information you need to provide to achieve identification may vary between different purchase occasions and customers. No credit information is ever taken directly in Klarna Checkout, but only when necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your credit rating and cannot be seen by others who request credit information about you, such as banks. Once you have been identified, Klarna Checkout shows you which options are available to you. Invoice is the default payment option, but you are of course free to choose one of the other options, such as direct payment via bank or payment by card. The options you are offered may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.

Shipping

We compensate for all carbon dioxide emissions that occur during deliveries to and from Green Ladies.

Your order will be sent to the DHL Agent / Delivery Point that you specified when ordering. When the package is available for collection, an email with information about the serial number will be sent to the email address specified when ordering. When collecting the shipment, a valid ID document must be presented. Normal delivery time is 2 - 3 working days from the time the order is confirmed via email. When your order has been sent, you will receive an email to the email address specified. The package should then reach you within 2 working days, if this is not the case, we ask you to contact customer service.

Packages that have not been collected within the specified time will be returned and the customer will be charged a fee of 150 SEK for administration, shipping, return shipping and handling costs. Unclaimed packages are not covered by the right of withdrawal.

Purchase agreement

A purchase agreement is established when you have received confirmation of your order from Green Ladies via email to the email address specified when ordering. Confirmation occurs when we have processed your order. By ordering, you accept all of our terms and conditions. Green Ladies does not enter into agreements with persons who are minors and lack the consent of a guardian.

Digital returns

To make a return, you must first register your return digitally via email. The customer is responsible for the return cost of 69 SEK. You do this by emailing Öppet Köp

You have 14 days to return the product, provided that it is unused, in its original condition and in its original packaging. If you use our return process in connection with exercising your right of withdrawal & open purchase, the return cost is currently 69 SEK.

We do not accept returns of swimwear and underwear due to hygiene factors.

Digital returns

To make a return, you must first register your return digitally via email. The customer is responsible for the return cost of 79 SEK, which includes both return shipping and return handling. You do this by emailing hej@greenladies.se from the email address used for your purchase and your order number. Your order number can be found in your order confirmation email or on your delivery note.

Once you have completed the steps in the digital return registration, Green Ladies will send you a return label via email within 24 hours. You need to print the label yourself and attach it to your package. If you do not use our digital return registration, we unfortunately have to charge an administrative fee of 99 SEK.

If you return your package without the return label we provide, Green Ladies is not responsible for any errors that may occur along the way, and it may take longer for the return to arrive and be processed.

Exercise of the right of withdrawal

You have the right to cancel your purchase within 14 days from the day you, or a person on your behalf, receives your order.

When returning an item, you are responsible for ensuring that it is properly packaged. Do not use the original packaging (such as a shoe box) as an outer carton — the item must be properly protected. If you use your own return label or a carrier other than the one we provide, you are responsible for the delivery and any costs.

Green Ladies takes no responsibility for packages that are not sent via our returns handling.

To enable a return, you need to be able to show a receipt or order confirmation.

Refunds for approved returns will be made within 30 days.

Requirements for approved returns

At Green Ladies you have 14 days to return or exchange the item from the date you received it.

For your return to be approved, the following requirements must be met:

For a return to be accepted, the product must be in unaltered and saleable condition. The product must not have been used more than necessary to determine its properties and function and must not have been washed or otherwise altered.

Seals must remain in place and be intact. In most cases, the seal is a pink label with a round greenladies logo, or just a greenladies logo.

All original labels and any original packaging (such as shoe boxes, sunglasses cases, hangers, dress and bag cases, etc.) must be present and in unaltered condition.

The product should be free of dirt, stains (including makeup and deodorant), pet hair, dust, and strong odors such as perfume, smoke, or sweat.

The product must be returned in undamaged original packaging, and with outer packaging that protects it during transport.

If the seal is removed or damaged, we cannot accept the return.



If the item does not meet the requirements for an approved return, we reserve the right to refuse the return. The option to have the item returned to you is available, in which case a shipping and handling fee of SEK 99 will be added. We will inform you before this happens.



Depreciation deduction

If a returned item does not meet the requirements for an approved return , but is deemed capable of being restored to a saleable condition, we reserve the right to make a deduction for depreciation or charge a reasonable fee for, for example, airing, cleaning and handling. This deduction or fee will be deducted from the refund.

Complaint

The Consumer Purchase Act gives you the right to complain about a product provided that the product was faulty at the time of delivery. If you receive a product that is faulty, we would like you to contact us as soon as possible. Please note that you must provide us with information about the fault within a reasonable time after you have discovered it.

Fraud

We report all fraud and data breaches and attempts to the police. We reserve the right to refuse or cancel your purchase if we have reason to suspect fraud.

Disputes

We are keen to resolve any issues with you who shop at Green Ladies. We maintain a good tone and try to reach an amicable solution. In the event of disputes that we are unable to resolve, we recommend that you contact the Swedish National Complaints Board, www.arn.se or Box 174, 101 23 Stockholm. You can also use the online complaints platform available on the EU Commission's website: http://ec.europa.eu/odr .

For information about your rights as a consumer, we recommend that you visit the Swedish Consumer Agency's website www.konsumentverket.se.

Product images

Due to the fact that different computer, tablet and mobile screens have different color calibrations, there may be a variation in the color of the images of the item and the color in reality. We have done our best to provide an accurate color representation of the items on the website.

We reserve the right for any text or image errors on the website such as incorrect product descriptions, price information. We reserve the right to cancel orders with obvious incorrect prices.

Force majeure

In the event of any circumstances that are reasonably beyond Green Ladies' control (e.g. changed legislation, strike, blockade, sabotage, war, fire, natural disaster or government action), Green Ladies' obligation to fulfill the purchase agreement may be postponed for as long as the circumstances require. If this delay exceeds 2 months, both you and Green Ladies have the right to cancel the purchase agreement with immediate effect without any obligation to pay damages.

Privacy Policy

By shopping at Green Ladies you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or share your information with third parties without a legal basis.

Green Ladies processes personal data in accordance with applicable law, including the EU General Data Protection Regulation. The data processed is personal data that you provide to us or that we have collected from you via www.greenladies.se

Green Ladies is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers - to be able to adapt marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

What data do we store?

In order to handle your order and answer questions related to your order, we store your first and last name, address, telephone number, email address, IP address and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar mailings only take place with your consent.

What data is shared and for what purpose?

Payment - When you choose to pay by invoice, your personal data is saved with Klarna.

Carrier - In order to deliver your orders and complete our agreement, we must share specific information with the carrier. This includes your first and last name, as well as your address and contact details for delivery and delivery notification.

Newsletter - If you have chosen to subscribe to our newsletter, we use your first name, last name and email address.

Social Media – If you have chosen to follow us on social media, we use your username, first name, last name and, where applicable, email address.

The right to access & correction

You have the right to obtain extracts of all information we hold about you. Extracts are delivered electronically in a readable format. You have the right to ask us to update incorrect information or to supplement information that is incomplete.

You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained because we must comply with a legal obligation (for example, under the Accounting Act).

Data Protection Officer

Green Ladies is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

Right to file a complaint

If you are dissatisfied with how we have processed your personal data, you can also contact us using our contact details above. You also have the right to file a complaint regarding our processing of personal data to: Datainspektionen Box 8114 104 20 Stockholm datainspektionen@datainspektionen.se

In the event of disputes that we are unable to resolve, relating to matters other than the processing of your personal data, you can also use the online complaint platform available on the European Commission's website: http://ec.europa.eu/odr .

Would you like to get in touch with us?
Do you have any thoughts, suggestions on what we can do better, or just want to talk about fashion with a sustainable twist? Don't hesitate to contact us!

Our goal is to respond to you within 48 hours, Mon-Fri 9:00 AM to 4:00 PM (Excluding holidays, sales and campaign periods, and public holidays.)

Email: hej@greenladies.se